Privacy Policy

1. Introduction

Sliwas HVAC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you request our services, including:

• Full name
• Phone number
• ZIP code and service address
• Email address (if provided)
• Information about your HVAC system and service needs
• Home size and system age
• Financing preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Process and respond to your service requests
• Connect you with qualified, vetted HVAC technicians in your area
• Communicate with you about appointments, services, and follow-ups
• Provide customer support and respond to inquiries
• Send service reminders and maintenance recommendations
• Process financing applications (if requested)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• HVAC Technicians: We share your contact information and service details with our network of vetted, licensed HVAC technicians to fulfill your service request.
• Financing Partners: If you request financing, we share necessary information with our financing partners to process your application.
• Service Providers: We may share information with third-party vendors who assist us with website hosting, SMS/communication services, and business operations.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

We do not sell your personal information to third parties for marketing purposes.

5. Mobile Information & SMS/Text Messaging

When you provide your mobile phone number and opt in to receive text messages from Sliwas HVAC, we use that number to send you transactional and customer-service messages related to the HVAC services you request — including appointment scheduling and confirmations, technician dispatch and arrival updates, service follow-ups, price quotes, billing reminders, and replies to your inquiries.

We may share your mobile number only with service providers (such as our SMS platform and telephony provider) strictly to the extent necessary to deliver the messages you have requested. These providers are contractually prohibited from using your information for any other purpose.

Opt-In

You opt in to our text messaging program by submitting your mobile number and affirmatively checking the consent box on our service request form. Consent to receive text messages is not a condition of purchasing any goods or services.

Message Frequency & Rates

Message frequency varies and is recurring but low, based on your interactions with us. Message and data rates may apply according to your wireless plan.

Opting Out (STOP) & Help (HELP)

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us; you will receive a one-time confirmation that you have been unsubscribed. For assistance, reply HELP or contact us at (228) 365-7474 or contact@sliwas.net. Full messaging terms are described in our Terms of Service.

6. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure HTTPS encryption for all data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of data with reputable cloud service providers
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at (228) 365-7474.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: